Responsible gambling

Responsible Gaming at Grosvenor Casino Cardiff

At Grosvenor Casino Cardiff, we take our commitment to responsible gaming very seriously. We understand that gaming can be a source of enjoyment and entertainment for many people, but it's also essential to acknowledge the potential risks involved.

Protecting Your Well-being

We strive to provide a supportive environment where you feel comfortable playing games in moderation. To achieve this, we offer various tools designed to help you maintain control over your gaming habits:

• Deposit Limits: Set a maximum amount of money that can be deposited into your account for a specific period.
• Time-Outs: Take a break from gaming with the option to close your account temporarily (24 hours up to 30 days).
• Self-Exclusion: If you're concerned about your gambling habits, we encourage you to take a more extensive break and exclude yourself from all our services for a minimum of six months.

Recognizing the Signs

Gaming can be an addictive behavior, affecting not only individuals but also those around them. Be aware of these signs:

• Excessive spending on gaming
• Spending time away from family and friends due to gaming
• Feeling guilty or anxious about your gaming habits

Accessing Support

If you're struggling with addiction or suspect someone close to you might be, there are resources available:

1. National Helplines:
   • GamCare: Phone - 0808 8020 133 (freecall), Webchat
2. External Organizations:
   • GamStop: Register for a national self-exclusion scheme.
   • BeGambleAware.org
   • Addiction Helper

We are here to support you, and our responsible gaming tools should not be viewed as punitive measures but as supportive resources in maintaining a positive balance between your gaming activities.